The Clientelligence approach takes client feedback to new heights. Far surpassing a generic study on client satisfaction or market opportunities, the Clientelligence approach takes client thinking and translates it into tactical strategies to drive superior performance.
BTI’s Clientelligence approach brings more than 25 years of experience interviewing professional services clients and a unique ability to benchmark your performance against peers and industry leaders. The Clientelligence approach places client feedback into context to drive your firm’s:
- Business development and sales
- Growth strategies
- Value delivery
- Client satisfaction rates
- Client loyalty and allegiance
BTI draws on its independent national research to provide you with in-depth financial analysis and benchmarking against more than 300 professional services firms. We incorporate this research into your customized Clientelligence study to craft strategies to help your firm boost your – and your client's – business. BTI specializes in:
- Custom client satisfaction research
- Data-driven market analysis and projections
- Personalized customer loyalty surveys
- Market awareness and branding studies
- Benchmarking studies comparing your performance to competitors
- Consulting to make your organization client-centric
- Training to ensure your firm leverages the Clientelligence approach
See the approach at work in Michael Rynowecer's new book Clientelligence: How Superior Client Relationships Fuel Growth and Profits. Click here to learn more and order your copy.
If you would like more information regarding the Clientelligence approach or The BTI Consulting Group’s services and research, please call Michael B. Rynowecer at + 1 617 439 0333 or email at mrynowecer@bticonsulting.com.